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BluTech Talent Plus LLP – an SAP Gold Partner¶
Founded by professionals who bring more than 5 decades of HR Tech and Functional capabilities. Stepping away from the corporate roles with the dream to make a difference in the new era of digital HR and introducing you to the world of Human Experience Management (HXM). It’s time to evolve from HCM to HXM.
BluTech Talent is the first SAP SuccessFactors Services company founded by an HR leader in India with more than 3 decades of experience across industries, geographies and cultures and a thought leader in the HR digitization space.
Our focus on HR digitization brings to bear skill sets that helped shape SuccessFactors journeys across organizations, industries and geographies.
Strong change management, functional human resources, HR Tech & technical capabilities with hands on implementation experience of HR digital products enables us to guarantee your success. We bring unmatched experience and success in implementing SAP - SuccessFactors.
Support Model¶
BluTech Talent will provide support using the Support-On-Demand Service model, which will follow the Request -> Review -> Resolve -> Release process.
Support-On-Demand deployed on our identified service resolution software shall be used for raising tickets for resolution. This may pertain to Know-how, Module updates, re-configuration, enhancement and upgrades etc., as requested by Client.
BluTech Talent will use its ticket-based system to track and respond to requests based on priority as determined by the clients Authorised Representative(s). The ticketing system transparently tracks the progress of the tickets and provides a high degree of transparency. Time equivalent effort (“TEE”) on the resolution of the ticket will accrue from when BluTech Talent commences work on the ticket.
Client’s Authorised Representative(s) shall carefully categorize the tickets raised according to the priority / description provided below. BluTech Talent will follow the priority provided.
